01922 452540
info@aldridgedentists.co.uk
11 Anchor Road, Aldridge, Walsall WS9 8PT
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Dental Orthodontics
Denplan

Policies

 
 

Cross Infection

 
Staff at Anchor Road Dental Practice take all necessary care to safeguard against all blood borne infections. We follow strict guidelines from the department of health by complying with the HTM01-05 Document. The Health and Safety of our patients is top of our list of priorties at all times.
 

 

Patient Payments

 
It is the practice policy to give patients full information about the cost of their dental care before any treatment is undertaken. Our private fee scale is available following discussion with your dentist and also at reception there is a price list printable. On Denplan, the patient pays a monthly plan as previously discussed and only laboratory work will have small charges added, All of this can be discussed with the dentist at time of treatment.
 

 

Patient Personal Data

 
In order to provide you with the high standard of dental care and attention, we need to hold personal information about you. We complies with the 1998 Data Protection Act and this policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully. This personal data comprises of:
• Your past and current medical and dental condition
• Radiographs, clinical photographs and study models
• Information about the treatment that we have provided or propose to provide and its cost
• Notes of conversations/incidents that might occur for which a record needs to be kept
• Records of consent to treatment
• Any correspondence relating to you with other health care professionals, for example in the hospital or community services,personal details such as your age and address.
 

 

Complaints Procedure

 
In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their service from Dentist, Hygienist, nurses and receptionists. Although it is a rare occurrence,  when patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
 

Covid-19 update 02/06/2020

On 29th of May the government announced that dental practices may reopen from 8th of June, subject to stringent measures to protect staff and patients.  We have been preparing the practice to accommodate these changes but guidance from the government has been limited. Further information has been promised  this week. There is a also still a national shortage of personal protective equipment (PPE) but we expect this to improve soon.

 

Please bear with us as we endeavour to make the surgery safe for your return over the coming weeks taking the above into consideration. In the meantime we will still be available for telephone advice between 9am and 4.30pm on weekdays and between 9am and 12pm weekends and bank holidays. Please ring the practice during these hours on 01922 452540. Our help sheet provides tips on how to manage dental problems at home.

 

Thank you for your patience.